Returns

Please download our Returns Form here:

Returns procedure

An intention to return a product must be expressed in writing no later than 14 days of receiving the goods. Personalised items (including any embroidery and/or vinyl printing) cannot be exchanged or returned unless faulty. Upon notifying the store, the goods must be sent back within 14 days. 

All products must be returned in their original condition, fit for resale.  In the interest of hygiene we do not offer refunds on underwear.

Any costs involved in exchanging/returning the product must be paid for by the customer unless the item(s) is faulty.

All returns should be expressed in writing by one of the following methods:

- In writing: Macron Store, Unit 2.2, Barnwood Point, Corinium Avenue, Gloucester, GL4 3HX

- By email: info@macronstoregloucester.com

Refunds

Once we receive your return a refund will be made within 14 days.  We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed.  Please note the refund may show up as Veek Ltd on your bank statement.

Exchanges

Simply follow the 'Returns procedure' and advise on the exchange required.  Goods which need to be reshipped will incur an additional delivery charge.

Right to cancel

Cancellations cannot be made on customised goods once an order has been placed. "Customised Goods" are any products you have ordered which are personalised to your own specification, for example, by the inclusion of a club crest, sponsor logo or by adding names/numbers to the goods.

Please refer to our 'Returns procedure' for normal cancellations.

All cancellations should be expressed in writing by one of the following methods:

- In writing: Macron Store, Unit 2.2, Barnwood Point, Corinium Avenue, Gloucester, GL4 3HX

- By email: info@macronstoregloucester.com

Changing an order

Non-customised - please contact the store as soon as possible to notify of any changes.  Please refer to 'Returns procedure' for changes to the order after your goods have been received.

Customised - once your order has been placed no changes can be made.  We may be able to accept a change which incorporates an addition; please contact the sales team in this instance.