Shipping

How much is delivery?

UK Mainland standard charges for online orders are £4.95, £15.00 for Highlands and Islands and £21 for Northern Ireland, Republic of Ireland, Belgium, France, Germany, Holland and Luxembourg. Orders placed directly through the store will incur higher shipping charges which are quoted at the time of ordering. For overseas shipments please contact the sales team +44 (0)1452 386400.

Who will deliver my order?

We use Royal Mail to deliver the majority of our online orders, items should take 24-48 hours to reach you once it has left us. We use a courier service for larger orders, again on a 24-48 hour service. You will be required to sign for deliveries sent out via this method.The driver may deliver to your neighbour and ask them to sign if you've instructed us to deliver via this method.

What if I miss the delivery?

No problem.  The courier will leave a calling card with instructions.  After a second unsuccessful attempt, the goods will be kept at your local depot for 7 days where you'll be invited to collect the goods in person with identification.  If you fail to collect, the goods will then be returned to the store.  A second delivery charge will apply if goods have to be shipped out again.

Is it a next day service?

Once you receive your shipping notification the goods will arrive within the next 48 hours.  If you haven't received a notification your goods have not yet been shipped.  PLEASE REMEMBER, all orders can take up to 21 days. Typically, non-customised goods take 7 - 10 days to turnaround and customised goods take 2 - 3 weeks. 

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