Please download our Returns Form here:
An intention to return a product must be expressed in writing no later than 14 days of receiving the goods. Personalised items (including any embroidery and/or vinyl printing) cannot be exchanged or returned unless faulty. Upon notifying the store, the goods must be sent back within 14 days.
All products must be returned in their original condition, fit for resale. In the interest of hygiene we do not offer refunds on underwear.
Any costs involved in exchanging/returning the product must be paid for by the customer unless the item(s) is faulty.
All returns should be expressed in writing by one of the following methods:
- In writing: Macron Store, Unit 9, Clifton Centre, Bamel Way, Gloucester Business Park, Gloucester, GL3 4BH
- By email: firstname.lastname@example.org
Once we receive your return a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. Please note the refund may show up as Veek Ltd on your bank statement.
Simply follow the 'Returns procedure' and advise on the exchange required. Goods which need to be reshipped will incur an additional delivery charge.
Changing an order
Non-customised - please contact the store as soon as possible to notify of any changes. Please refer to 'Returns procedure' for changes to the order after your goods have been received.
Customised - once your order has been placed no changes can be made. We may be able to accept a change which incorporates an addition; please contact the sales team in this instance.